Right of withdrawal

Your right of withdrawal as a consumer

Your right of withdrawal as a consumer

Overview
  1. When does which cancellation policy apply?
  2. Cancellation policy for the delivery of goods
  3. Cancellation policy for the purchase of digital content that is not delivered on a physical data carrier
  4. Cancellation policy for contracts for services
  5. Model withdrawal form
1. When does which cancellation policy apply?

If you order as a consumer and the subject of your order is the delivery of goods (e.g. delivery of a notebook), the following “Cancellation Policy for the Delivery of Goods” applies to you.

If you order as a consumer and your order involves the purchase of digital content that is not delivered on a physical data carrier (e.g. downloading software), the following “cancellation policy for the purchase of digital content, which are not delivered on a physical data carrier”.

If you order as a consumer and the subject of your order is a service (e.g. support), the following “cancellation policy for services” applies to you.

If you, as a consumer, order a package of services and goods in which both services are economically linked in such a way that one component cannot be ordered or can only be ordered at different conditions without the other part (e.g. purchase of a notebook with software), the revocation of a part always extends to the entire package.

2. Cancellation policy for the delivery of goods

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. Has. If you have ordered goods that are delivered in several partial shipments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece have or has. If you have ordered goods that are to be delivered regularly over a specified period of time, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.

In order to exercise your right of withdrawal, you must send a clear declaration to us (grommunio GmbH, Donau-City-Str. 7 / door 2 / 30th, 1220 Vienna, Austria, phone: +43 1 3750108, email: office@grommunio.com) (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

The right of withdrawal does not apply to the delivery of:

  • a.) Goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive,
  • b.) goods that are clearly tailored to your personal needs,
  • c.) sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • d.) Computer programs in a sealed package, if the seal was removed after delivery,
  • e.) newspapers, magazines and magazines with the exception of subscription contracts.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of a return of goods that cannot be shipped as a parcel, the costs of the return are estimated at a maximum of approximately the amount specified as the shipping costs for the shipment. In the case of goods that cannot be sent by parcel, we can organize collection from you on request, please contact us. If you make use of this option, the costs to be borne by you for the return will be the same as the amount stated for the shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Financed business

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation.

3. Cancellation policy for the purchase of digital content that is not delivered on a physical data carrier

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must send a clear declaration to us (grommunio GmbH, Donau-City-Str. 7 / door 2 / 30th, 1220 Vienna, Austria, phone: +43 1 3750108, email: office@grommunio.com) (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

Special instructions

Your right of withdrawal expires prematurely if we have started executing the contract after you have expressly agreed that we will start executing the contract before the withdrawal period has expired and you have confirmed your knowledge that you have given your consent to start execution of the contract lose your right of withdrawal.

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation.

4. Cancellation policy for contracts for services

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must send a clear declaration to us (grommunio GmbH, Donau-City-Str. 7 / door 2 / 30th, 1220 Vienna, Austria, phone: +43 1 3750108, email: office@grommunio.com) (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.

Special instructions

Your right of revocation expires prematurely if we have fully provided the service owed and have only started to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation if we have fully fulfilled the contract.

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation.

6. Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To
grommunio GmbH
Donau-City-Str. 7 / Door 2 / 30th floor
1220 Vienna, Austria

Phone: +43 1 375 0108
Email: office@grommunio.com

  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Customer number / invoice number / order number (*)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this is communicated on paper)
  • Date

(*) Delete where inapplicable.