Revocation by consumers
Extract from our general terms and conditions
If the Client as a consumer concludes a contract with the Contractor and if the Client and the Contractor exclusively use means of remote communication (e.g. ordering via an online shop or via trading platforms as well as telephone or fax) for the contract negotiations and the conclusion of the contract, the Client shall have the right to without stating reasons revoke the contract concluded with the Contractor.
The revocation period is fourteen days from the date of conclusion of the contract.
In order to exercise the right of revocation, the Client must inform the Contractor (grommunio GmbH, Donau-City-Str. 7, 1220 Vienna, email@example.com) of the decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). The Client can use the attached sample revocation form for this purpose, which is, however, not mandatory.
In order to comply with the revocation period, it is sufficient that the Client sends the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If the Client revokes the contract, the Contractor shall repay to the Client all payments that the Contractor has received from the Client, including the delivery costs (with the exception of the additional costs resulting from the fact that the Client has chosen a type of delivery other than the cheapest standard delivery offered by the Contractor), without delay and at the latest within fourteen days from the day on which the Contractor received the notification of the Client’s revocation of this contract. For this repayment, the Contractor will use the same means of payment that the Client used for the original transaction, unless expressly agreed otherwise with the Client; in no case will the Client be charged for this repayment.
If the Client has requested that the Services shall already be provided during the revocation period, the Client shall pay the Contractor a reasonable amount corresponding to the proportion of the Services already provided up to the point at which the Client notifies the Contractor of the exercise of the right of revocation compared to the total scope of the Services provided for in the contract.
Sample revocation form
The Client may use the following form and send it to us if he wants to revoke the contract:
Donau-City-Str. 7 / door 2 / 30th floor
1220 Vienna, Austria
Phone: +43 1 375 0108
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods/services (*):
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer (s) (only if this is communicated on paper)
(*) Delete where inapplicable.